Limited Warranty Policy
Some products have limited warranty. Should this item fail during the warranty period, Stellen will repair the damage or replace the unit, if eligible. This warranty applies only to manufacturing defects. Damage caused by misuse, physical trauma, or excessive wear and tear above the normal and reasonable capacity of the units design and purpose - such as constalnt use in manufacturing / assembly line environment - will not be covered. Consumable item such as heating wire, drill and bits, saw blases or any other item that "self condumes" as a result of normal are use excluded from the warranty policy.
To receive warranty service, the unit must be return to Stellen apointed service center. The user is responsible for shipping cost and Stellen is responsible for return shipping cost of the repaired/replaced product. All return must include a copy of the original purchase receipt as well as a completed RMA foem. Take note of the instructions related to safely packaging the product you wish to return.
To receive warranty service, the unit must be return to Stellen apointed service center. The user is responsible for shipping cost and Stellen is responsible for return shipping cost of the repaired/replaced product. All return must include a copy of the original purchase receipt as well as a completed RMA foem. Take note of the instructions related to safely packaging the product you wish to return.
Warranty Terms and Conditions
To register a product for Stellen warranty, visit www.stellenDOER.com/support.You will need to register your product with us if you have purchased from an official thirt party Stellen retailler.
Warranty
Orders of a Stellen ONE(1)Grip are covered by a 3-year warranty, the DOER Toolshed, Stellen Tools, Creative Marker Tools, are covered by a 2-year warranty. All other products e.g. batteries, spares and accessories, are covered by a 6-month warranty. To qualify for your warranty you must have proof of purchase.
Summary
The guarantee becomes effective at the date of purchase (or the date of delivery if this is later). If a product is repaired or replaced during the warranty period, the warranty period is not started again.
- You must provide proof of delivery/purchase before any work can be carried out on the product. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
- All work will be carried out by Stellen or its authorised agents.
- Any parts which are replaced will become the property of Stellen.
- The repair or replacement of your product is under guarantee and will not extend the period of guarantee.
- The guarantee provides benefits which are additional to and do not affect your statutory right as a consumer. What's not co Stellen does not guarantee the repair or replacement of a product as a result of:
- Normal wear and tear (e.g. blades, bids, batteries).
- Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
- Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
- Use of the product for anything other than the normal domestic household purposes.
- Use of parts and accessories which are not Stellen genuine components.
- Faulty installation (except where installed by Stellen).
- Repairs or alterations carried out by parties other than Stellen or its authorised agents.
What's not covered?
Stellen does not guarantee the repair or replacement of a product as a result of:
- Normal wear and tear (e.g. blades, bids, batteries).
- Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
- Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
- Use of the product for anything other than the normal domestic household purposes.
- Use of parts and accessories which are not Stellen genuine components.
- Faulty installation (except where installed by Stellen).
- Repairs or alterations carried out by parties other than Stellen or its authorised agents.
- Purchasing your product from an unofficial third party (i.e. not from Stellen or an official Stellen retailer).
- If you are in doubt as to what is covered by your guarantee, please contact us.
What to do if you have a fault with your product?
If your product stops working at any time, please visit our support area where you can find troubleshooting, including online manuals, FAQs and how-to videos, as well as genuine spares and replacement parts compatible with your product.
If your product is within its warranty and has a fault, please do the following:
If your product is within its warranty and has a fault, please do the following:
- Contact Stellen Customer Support, who will go through troubleshooting with you to identify the fault.
- If your fault can be resolved by a replacement part, this will be sent to you free of charge.
- Following troubleshooting, if your product needs to be replaced, we will arrange collection of your faulty product for inspection, and delivery of a replacement product free of charge.